Effective date: February 5, 2026
Route Homes (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at https://routehomes.ca (the “Site”) or contact us.
1) Information we collect
A) Information you provide
We may collect information you submit through forms, phone calls, email, or chat, such as:
- Name
- Email address
- Phone number
- Project address (optional)
- Project details (scope, budget range, timeline, photos you upload)
- Any other details you choose to share
B) Information collected automatically
When you use the Site, we may automatically collect:
- IP address and approximate location (city/region)
- Device type, browser type, and operating system
- Pages viewed, time on page, referral source, and clicks
- Cookies and similar technologies (see Section 6)
2) How we use your information
We use your information to:
- Respond to your questions and provide estimates or consultations
- Schedule site visits and communicate about your project
- Improve the Site and user experience
- Measure marketing performance (for example, which ads or pages generated inquiries)
- Prevent fraud, spam, and security issues
- Meet legal and regulatory requirements
3) When we share your information
We do not sell your personal information.
We may share information only as needed with:
- Service providers who help us operate the Site and business (website hosting, analytics, form tools, email/CRM, phone systems)
- Payment processors (if you pay a deposit or invoice through a third-party processor)
- Legal/insurance professionals if required for compliance, disputes, or protection of rights
- Authorities where disclosure is required by law
Service providers are permitted to use your information only to perform services for us.
4) Project photos and testimonials
If you choose to share a review, testimonial, or project photos, we will ask for your permission before publishing them on our Site or marketing materials. You can request removal at any time by contacting us.
5) How long we keep your information
We keep personal information only as long as necessary for:
- Responding to inquiries and providing services
- Recordkeeping for business, legal, tax, or warranty purposes
- Security and fraud prevention
When it’s no longer needed, we securely delete or anonymize it.
6) Cookies and analytics
We use cookies and similar tools to help the Site work properly and to understand how visitors use it. Cookies may include:
- Necessary cookies (Site functionality and security)
- Analytics cookies (Site performance and usage insights)
- Marketing cookies (to measure advertising and retargeting, if enabled)
You can control cookies in your browser settings. Disabling some cookies may affect Site functionality.
7) Third-party links and embedded content
Our Site may link to third-party websites (for example, social media platforms or map tools). If you click those links or interact with embedded content, their privacy policies apply. We are not responsible for third-party privacy practices.
8) Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or system is 100% secure, so we cannot guarantee absolute security.
9) Your privacy rights (Canada/Ontario)
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw consent where applicable (for example, marketing emails)
To make a request, contact us using the details below.
10) Contact us
For privacy questions or requests, contact:
Route Homes
Website: https://routehomes.ca
Email: info@routehomes.ca
Phone: +1 (416) 834-2444
11) Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.